Refund policy

Refund & Returns Policy

At Etna Sportswear, we want you to love your purchase. If for any reason you’re not completely satisfied, our refund and returns policy makes shopping with us easy and fair.

Change of Mind Returns

  • You may return items within 30 days of receiving your order for a refund, exchange, or store credit.

  • Returned items must be:

    • Unworn, unused, and unwashed

    • In their original packaging with all tags attached

  • Customers are responsible for return shipping costs for change-of-mind returns.

⚠️ Please note: For hygiene reasons, we cannot accept returns on socks, underwear, or clearance items unless they are faulty.

Exchanges

If you ordered the wrong size, model, or colour, we are happy to offer an exchange under the following conditions:

  • The buyer is responsible for:

    • The shipping cost to return the item to Etna Sportswear

    • The shipping cost of the replacement item being sent back

  • Shoes must be returned in brand-new, unworn condition.

  • Items must be placed in the original shoe box provided, which must be undamaged.

  • To protect the shoe box during transit, please pack it inside a satchel or an extra shipping box. Returns received with damaged or taped shoe boxes may not be accepted.

Faulty or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please contact us at etnasportswear@gmail.com within 7 days of receiving your order.

  • We may request photos of the item to speed up the process.

  • In these cases, Etna Sportswear will cover return shipping and provide a replacement, refund, or store credit.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.

Your Rights Under Australian Consumer Law

Our policy does not replace your rights under the Australian Consumer Law (ACL).

  • You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

  • If the product fails to be of acceptable quality and the failure does not amount to a major failure, you are entitled to have the goods repaired or replaced.

For more details, please visit the Australian Competition & Consumer Commission (ACCC) website.

📧 Contact Us
For all returns, refunds, and exchanges, please email us at: etnasportswear@gmail.com
📍 Etna Sportswear, U3/154 banksia street, Tuart Hill 6060 WA, Australia